Do a Ping of the equipment IP address and check the response
Check that the WAN IP address is not private (10.x.x.x).
If this is the case, contact your operator in order to obtain an APN assigning a public IP address.
Check that the port forwarding rules are correctly defined in: My communications >>>> Port forwarding.
Check the presence of the SIM card and the antenna.
If the SIM card requires a PIN code, either it has to be disabled, or it has to be entered on the GenIP web interface
Check that the APN used provides public IP addresses only. An APN that provides private IP addresses will not work in this mode.
Check the Ethernet connection
Check that the Led turn ON and flash on the Ethernet connection.
Check that the PC and the equipment are on the same IP range (Example 192.168.100.100 and 192.168.100.50)
Check that the gateway address (IP address of the GenIP) is well entered in your Equipment.
Do a Ping of the equipment public IP address on the Internet (Example: ping 80.120.15.150)
Check the response
In the GenIP, the user name and the password by default are: admin / admin
Check the following elements:
Power supply and antenna
Presence of the SIM card
PIN code (if your SIM card asks a PIN code, it has to be disabled)